From Frustration to 100K – How AMQ helped Deliver for a High-Stakes Healthcare Client
Client: The Source DFW (an Indoff Dealer)
End User: Medical City Heart Hospital, DFW Metroplex
Challenge: Time lost to slow quotes, inconsistent vendor support, and product delays
Solution: AMQ’s speed, reliability, and dealer-first service model
Result: Over $100K in repeat business and a trusted, go-to partnership
Background
As an independent Indoff partner, The Source DFW was juggling design, sales, and logistics—for a major project with Medical City Heart Hospital. Initially The Source specified another manufacturer for this client project but grew increasingly frustrated with long lead times and unreliable support that risked both the dealer’s margins and client satisfaction.
The Turning Point
Rachael Mauldin, Territory Manager from AMQ stepped in with a solution that matched the urgency and complexity of the project. With AMQ, she proposed:
- Fast turnaround times
- Complimentary design services
- High-quality, easy-to-spec products
More importantly, she understood the dealer’s reality: juggling design, sales, and logistics with no time for vendor issues.
The Shift to AMQ
Rachael’s consultative style and AMQ’s streamlined support made the switch seamless. The Tektis desking solution was quickly visualized and specified, saving time and reducing friction for both the dealer and the client.
The Outcome
The installation at Medical City was a success – and marked the beginning of a strong partnership. The result? Over $100,000 in repeat business and a foundation for long-term growth.
Key Takeaways
- Independent dealers need speed, not red tape. AMQ delivers fast quotes, fast shipping, and fast answers.
- Support that protects your margins matters. AMQ’s design services and reliability reduce costly delays and rework.
- Trust builds business. Rachael’s responsiveness and AMQ’s consistency turned a one-time project into a lasting partnership.
“I don’t have time to chase down quotes or wait weeks for product. AMQ gets it – they move fast, support me like a true partner, and help me deliver great projects without the headaches. That’s why I keep coming back.”
DFW, Indoff Dealer
View All News + Announcements